Keeping It Professional: Boundaries, Common Courtesies, and Customer Service in the Workplace$1697
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What's Inside:
5 Modules packed with... Multiple video lessons per module and an array of different learning exercises for every lesson - do them all at once, or save a few back for next year.
Facilitator's Guide and Video Instruction - All the instructions and guidance facilitators need to deliver consistent quality training sessions.
Plenty of Tools and Resources - All the practice sheets, quizzes, games, role play, and scenarios needed to ensure staff have a comprehensive understanding of the material and are ready to put their knowledge into practice.
4 monthly Ask Sara Anything Sessions to answer any and every question a training facilitor could have about how to effectively deliver the program. All sessions are recorded and recordings are available within the program.
And your staff get everything they need to meet your expectations around professional behavior, and provide great customer service.
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Learn the 6 Elements of Constructive Customer Service and build solid habits of ownership and follow through.
Create and sustain a culture of positive communication that supports the work moving correctly and on time.
Recognize the signs and symptoms of trauma in the workplace and execute effective interaction strategies that support individuals...and coworkers.
Shift service delivery techniques from limiting or enabling individuals to empowering individuals to achieve their greatest level of independence.
Understand agency expectations of professional behavior and professional boundaries right from the get-go.
Learn how to successfully deescalate defensiveness and create an environment that fosters success for the individuals they serve, and for each other.
Complete a deep dive into their own communication style, priorities, and what motivates them in the workplace, and learn techniques for working with those who are wired differently.
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Then let's get started!